Privacy Policy

Who we are

The address of the page is:

By using our web page, personal data might be collected and processed. Helios, is committed to being transparent regarding how we collect, use and protect personal data of our customers, and other individuals. Personal data includes information about an identified individual. In this privacy policy statement we explain explicitly what kind of personal data is processed by us and for what purpose.

All personal data is carefully processed and protected, as Helios carefully meets all obligations from the General Data Protection Regulation (Regulation (EU) 2016/679) and other Dutch and European privacy laws.

Contact Details

  • Helios V.O.F. / James Wattstraat 77, Amsterdam, The Netherlands
  • Registered with the Chamber of Commerce under number 81995725

What personal data do we collect and why?

When using our website you share with us certain information or leave certain information behind. (e.g. your name, email, billing & shipping address, payment information, telephone number, IP addresses, behavior data: length of session, online movement, etc).

We only use your personal information in order to complete your order(s), returns, exchanges, to allow you to connect with our social media accounts, or to address any possible issues arising regarding the above mentioned.

Third parties

None of your personal information is disclosed to third parties, except for cases when a third party is needed to fulfill your order or repair damaged product.


Cookies are tracking devices helping users to navigate through websites more efficiently. They are a file that is downloaded to your computer, phone or tablet, when accessing a web page.

Some cookies are essential for the website to function properly and they are helpful to the customers, as they remember their shopping cart and preferences. According to the European law, you have to give permission for the use of cookies. You can do that by simply closing the notification or just continue navigating into our website. In case you want to disable Cookies, be aware that our website will not function properly.

How long do we keep your data?

We shall store and process your personal data for as long as we believe would be necessary to fulfill the purposes for which we collected such personal data.

What rights do you have in your data

You have the right to ask free-of-charge information concerning data stored about you. If you have any questions about how we collect, process or use your personal data, want to request, correct, or delete your data, please send an email to us by using the email address stated under ‘Contact’.

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